Refund Policy

Effective Date: January 1, 2025 | Last Updated: January 1, 2025

At Extraskills, we are committed to providing high-quality digital marketing education. We want you to be completely satisfied with your purchase. Please read our refund policy carefully before enrolling in any course or service.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all paid courses, subject to the following conditions:

• The refund request must be made within 7 calendar days from the date of purchase
• Less than 25% of the course content must have been accessed or completed
• No certificates or downloadable resources must have been claimed
• The request must be submitted via email to Support@extraskills.live

2. Non-Refundable Items

The following are not eligible for a refund:

• Courses where more than 25% of content has been accessed
• Courses purchased during special promotional offers or flash sales (unless otherwise stated)
• Bundle packages where any individual course has been accessed beyond the 25% threshold
• Free masterclasses and downloadable resources
• One-on-one mentoring sessions that have already been scheduled or conducted
• Any service where the deliverable has already been provided

3. How to Request a Refund

To initiate a refund, please follow these steps:

• Step 1: Send an email to Support@extraskills.live with the subject line "Refund Request – [Your Order ID]"
• Step 2: Include your full name, registered email, order ID, and reason for the refund
• Step 3: Our team will review your request within 3–5 business days
• Step 4: If approved, the refund will be processed within 7–10 business days to the original payment method

4. Partial Refunds

In certain cases, a partial refund may be considered:

• If a course is significantly different from what was advertised
• If there are persistent technical issues preventing course access that we are unable to resolve
• Partial refunds will be calculated based on the remaining unused portion of the course

5. EMI and Instalment Plans

For courses purchased through EMI or instalment plans:

• Refunds will only apply to the amount already paid
• Any EMI processing fees charged by the payment gateway are non-refundable
• Outstanding EMI obligations remain the responsibility of the buyer until the refund is processed

6. Course Cancellation by Extraskills

In the rare event that Extraskills cancels a course or batch:

• A full refund will be issued to all enrolled students
• Alternatively, students may opt to transfer to the next available batch at no additional cost
• Refunds in such cases will be processed within 7 business days

7. Chargebacks and Disputes

If you initiate a chargeback with your bank or payment provider without first contacting us:

• Your course access will be immediately suspended
• We reserve the right to pursue the matter and provide transaction evidence to the payment provider
• We strongly encourage resolving issues directly with our support team first

8. Contact Us

For any refund-related queries, please reach out to us:

• Email: Support@extraskills.live
• Phone: +91 7001765962
• Address: Sagarbhanga (Near Post Office), Durgapur-713211